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LANER.COM Customer Service 1310 South 51st Street Richmond, CA 94804
Public Feedback from our customers
From Kristen in TX
06/16/2010
First time shopper with Laner and needed items expedited for immediate shipment and delivery. Spoke with both Steve and Mike and they are absolutely wonderful. Would not be surprised if the rest of the company is the same. Would recommend Laner to anyone who values attentiveness, professionalism and the quickly dying out motto that "the customer comes first". Thanks everyone at Laner. You will always have my business
From edde in Hercules, CA 94547
06/15/2010
Outdoor garage lights was installed by your company in and around Promenade including Railroad Ave, Hercules. Could you please provide instruction on how to change the ballast ?
From N in Morristown, NJ 07960
05/01/2010
Excellent service - great communications -prompt shipment - low prices
From Gaetan in Newport, VT 05855
03/01/2010
Had what I wanted in stock. Same day shipping. UPS 2-day from Cal. to VT. Very happy
From Regina in Ellicott City, MD 21042
02/09/2010
Impressive! My items were out-of-stock & Laner (CA) had them sent directly from the warehouse (VA). Cheaper than buying in-state! and items got here faster than expected. I'd recommend them highly.
From Ronnie in Morris, IL. 60450
11/19/2009
Incredible service!!! They went the extra mile. Fastest service in the industry. Great Job!!!
From Ted in El Cerrito, CA 94530
10/20/2009
Thank you for such prompt, helpful and friendly service and good pricing. I felt like Ellie respected my somewhat elementary level of knowledge and taught me some valuable information.
From Al in Salem. OR 97304
10/02/2009
Very fast and accurate. This was an excellent experience for me.
From Dave in Flower Moound, TX 75022
07/24/2009
Laner is fast, accurate, and I've developed a high degree of confidence about ordering from Laner. Always great service, the order is correct, and you keep me fully informed about the order status. I've been back several times for additional orders.
From DFT in Jaffrey NH
07/01/2009
I live in New Hampshire and Boston, and have many options for buying lighting and electrical products. But I have consistently used Laner on the other side of the country because of the quick response, accurate report of what is in stock, large inventory, and (the few times I have had to use it) responsive customer service.
From Don in Girard, OH 44420
06/03/2009
Thank you for your great service. I'll be back.
From Fred in Bethesda
03/19/2009
My small order was priced fairly, and got big order speed and care. Keep up the good work.
From Dai in Issaquah, WA 98027
09/23/2008
Thought I had a problem (light stopped working after a few days). Emailed them to let them know and received response the same day. They offered to exchange for no freight, but I was able to troubleshoot based on his advice, and traced the problem to something else. Professionalism I did not expect and do not see very often nowadays. A pleasant surprise.
From Mike in Mercer Island, WA 98040
09/19/2008
Good value and selection. No problems. I'll be using Laner from now on.
From Dai in Issaquah WA 98027
09/12/2008
Found it on the web but quite a bit less expensive than anyone else (-12%). Order placed on Wed, arrived on Fri on UPS ground.
From John in Rupert, Idaho 83350
06/27/2008
Excellent service. Internet catalog and order form were easy to use. Only item not in stock was fairly unusual and they had it in just 4 days. Ordered over the weekend--order shipped Monday and received in Idaho on Wednesday. Shipping charge was very reasonable. Thanks!
From in Fountain Hills, AZ 85269
06/10/2008
Good pricing & availability on specialty & hard-to-find items. Fast & economical shipping. I'll be back again.
From Bob in Mason, OH 45040
05/28/2008
Price and shipping rates were excellent; order filled very promptly; order status provided by email. Very satisfied.
From Dick
05/28/2008
Consistent, excellent service.
