|
||||||||||||||
How do I place an order with LANER.COM? To place your order, simply navigate to the item(s) you wish to purchase
by clicking on various links provided or by using the search function.
Enter the desired quantity of each product into the text box(es) under
the column marked "Desired Quantity", then click on any of the "Update
Cart" Buttons How do I get detailed information about a product on LANER.COM? To view an item detail, simply click on the six-digit SKU number, under the column marked "INFO", that appears on a summary product view page. You may enter the desired quantity and update your shopping cart from a detail view page. You may also send us feedback that is specific to the product you are viewing on the detail page by clicking on the link called "Read or submit comments about this item". Your product-specific feedback is invaluable to us in making LANER.COM a better site for all of our visitors. Tell us about how well we have presented the product. Did we give you enough information? Do we need to include more dimensions in future? How's the price? What are LANER.COM's terms of sale? Every order shipped by LANER.COM is governed by standard terms of sale. Before you complete and pay for your order, you are given a chance to review the terms of sale. You may view our standard terms of sale by clicking here and you can print yourself a copy for your records. Which browser is best for viewing the LANER.COM website? We have designed the LANER.COM site to be easy to use with a minimum of clutter. You should be aware that different versions of different browsers (i.e. Internet Explorer & Netscape Navigator) produce different looking displays of the same web page. Because of this we have designed our pages to be as browser compatible as possible. We have done our best to make our pages a pleasure to view for users of Internet Explorer Version 3.0 and later, and for users of Netscape Navigator 2.0 and later, but the best results are currently obtained with IE 4.0. If you encounter difficulty viewing a page, you might want to consider upgrading your browser to a more current version by downloading it for free from Microsoft or Netscape. If you would like to send us feedback concerning the way any page displays, make a note of the browser and version that you are using, and of the URL of the LANER.COM page you are trying to view. Then click on the "Contact Us" text located on the header navigation bar of every LANER.COM page and complete the feedback form. How do I make the best use of the LANER.COM site? If you think you may be returning to shop at LANER.COM in future, you may want to consider setting up an Account Profile with us. To set up your Account Profile, simply click here or on the "Your Account" text area of the navigation bar that appears at the top of every LANER.COM web page. Your Account Profile allows you to "log-in" whenever you visit LANER.COM in future, and eliminates the requirement for you to provide us with your shipping and billing information repetitively. You can change the information in your Account Profile at any time. Don't worry; if you need to you can over-ride your default shipping information at order wrap-up and checkout time. In your Account Profile you can elect to allow us to keep your credit card information on file, or you can elect to provide it each time you complete an order with us. If you are concerned about your personal privacy, security and the information you give us, please see below. How does LANER.COM protect customer privacy and security? LANER.COM believes that you have the right to 100% privacy when you conduct business via the Internet. LANER.COM will never knowingly rent, sell, lend, give, or otherwise disseminate information about you, or the fact that you are a LANER.COM customer. However, we will divulge your information IF we are ordered to do so by a court having proper jurisdiction. We Reserve the right to share marketing information with our vendors in a way that does NOT identify our customers (we won't give out anything more specific than a ZIP code.) Your credit card information is
transmitted to us using industry-approved browser encryption technology,
unless you are using a very old browser version. You can tell that you
are on a page that will send encrypted information if the URL address
begins with the letters "https://". When the data you enter on a
"secure" web page is sent to us it is scrambled before it travels over
the internet from your computer to ours. When we receive it, we
decipher it. Your information is only at risk of improper diversion as
it makes the journey. Deciphering the encrypted information is
extremely time-consuming and technically difficult for a "hacker". We
believe that the reward would is simply not worth the effort, especially
since so little of the information we receive from you is actually
credit card information. The fact is that your credit card information
may be improperly used by anyone who is determined to do so, whether on-line,
on the phone or in-person. Additionally, most credit card providers
limit your own liability for fraudulent use of your credit card to a
nominal amount - usually $50 maximum per charge
For more information on Internet Security, please visit
http://www.consensus.com/security/ssl-talk-faq.html or
We have provided our site visitors with a number of ways to connect with us. The most convenient method is to click here or on the "Contact Us" text area of the navigation bar that appears at the top of every LANER.COM page. On the "Contact Us" page you will find a feedback form that you can fill in and submit online. How do other people like using LANER.COM? When you click here, or on the "Contact Us" link noted above, you will find a link called "View Feedback from Other Customers". Take a look at what other customers think of the services and products we provide. Tell us what YOU think. We are determined to be responsive to our customer needs. We'll share feedback with you, warts and all. Be sure to indicate to us on the feedback form that it is okay to share your feedback publicly. Don't worry; if you forget to tell us, we will assume that you want it to be private. How are orders shipped from LANER.COM? Your order will ordinarily be shipped to you via United Parcel Service ground from our warehouse facility in Northern California. In some cases, some of your order may be shipped via LTL common carrier or directly from a manufacturers warehouse. To better serve our more distant customers we are currently working towards establishing regional distribution centers across the United States. At order checkout time you may specify accelerated shipping such as Second Day or Next Day service. Some products cannot be shipped via United Parcel Service because of size and weight limitations. In these cases products will be shipped via common carrier truck. How does LANER.COM calculate your shipping charges? The freight amount for your order is calculated using the total weight of your order and determining the destination zip code and desired shipping method that you specify at checkout time. Using this information we obtain a rate from United Parcel Service and add any minimum handling charges that may apply for small orders or unusual items. How are quantity discounts calculated on the LANER.COM website? Many of the products featured on LANER.COM have modular package discounts associated with them. We offer this discount because there is less expense for us to handle unbroken cartons. This means that you get a better price if you order a quantity that is a multiple of a standard package. As an example lets assume that you are ordering a product that is available as single pieces, in Paks of 10, and in Paks of 100. Assume that the price of this sample product is $1.00 each for single pieces, $.90 each in Paks of 10, and $.80 each in Paks of 100. Now let's say that you order a quantity of 115 of the item. You will be charged for one 100 pieces at $.80 each, plus 10 pieces at $.90 each, plus 5 single pieces at $1.00 each, for a total of $95.00. The summary shopping-cart view of this sample item will show a rounded average price of $.83 each, but an extended price of $95.00. You may have noticed that the very same item (SKU) with quantity discounts can be ordered from different pages on the site. Don't worry; each of the items you order will appear as a separate line item on the summary shopping-cart view, and the grand total quantity you order will be taken into account before calculating the discounted unit price for each line item. How is the overall discount calculated for LANER.COM orders? LANER.COM is currently applying the following overall discount to all new orders received. The discounts shown below may differ from discounts previously offered and are subject to change for any new orders without prior notice.
What if my LANER.COM shipment is damaged? When you receive your order from LANER.COM be sure to inspect each and every package for visible damage. Determine if any package has been crushed, pierced, torn open, etc. If you suspect any damage, insist that your delivery driver stand-by while you open and inspect the contents of the package. If you find any damaged merchandise inside the packaging then ask your delivery driver for instructions on filing a freight damage claim. Inspect your shipment for concealed damage as soon as possible after receiving it. You generally have 3 days following the date of delivery to initiate a concealed freight damage claim with the carrier. LANER.COM is not responsible for damage to merchandise, concealed or otherwise, that is caused during shipment all shipment damage claims must be handled with the carrier. If you need a replacement item, then re-order it from us immediately. If you encounter any difficulty in processing your damage claim with the carrier please e-mail the details to orders@laner.com and we will assist you in resolving the matter. What is LANER.COM's return policy? Merchandise may only be returned to LANER.COM after we have issued a written (or e-mailed) Return Merchandise Authorization (RMA). LANER.COM will not issue an RMA for merchandise that was invoiced more than 35 days prior to the date of request for an RMA. Items returned to LANER.COM without a valid Return Merchandise Authorization will be rejected. Returned items that show evidence of having been installed, that are missing instructions or documentation and/or original packaging will be: a) scrapped by LANER.COM and no credit issued, or b) returned to the original purchaser at the original purchasers expense. In such cases, a LANER.COM service agent will contact customers before taking action. All products returned to LANER.COM are subject to a minimum service charge of 15%, plus freight, unless they were shipped to you in error by LANER.COM. Items shipped in error will be credited 100% upon receipt of the returned item and LANER.COM will pay shipping charges for the returned item and the replacement item. If you receive an item in error from us, please email the details to orders@laner.com. A LANER.COM service agent will contact you to resolve the matter. For a complete details of LANER.COM policies please see our "Terms of Sale" page. If ALL you are doing is requesting a return, click HERE IF you are ordering NEW items along with your return request, click HERE Will LANER.COM send me unsolicited email? In a word, NO! We ourselves HATE receiving unsolicited email, so why would we inflict them on our customers? We MIGHT send you 1 (and ONLY 1) unsolicited email in the future. Why? See the next paragraph... At some point in the (hopefully near) future, we will be instituting an electronic newsletter, which you will not receive until and unless you choose to receive it. When we have the signups ready to go, we will send you ONE email, offering you the chance to sign up. If you ignore it, we will NOT send you any after that (unless we have multiple email addresses for you in our database, in which case you will receive 1 per email address). I live close to you. Can I pick up my order at your store? Yes, but there are some limitations. What are they?
If, after considering the above, you still want to pick up your order in our store, then it is EXTREMELY important that you follow these instructions:
Where are your stores and how do I reach them? Our stores are all in the San Francisco Bay Area as follows:
For directions, please call each store. Richmond and San Rafael note: If you call outside of business hours, you can follow the prompts in the auto attendant for directions. |
||||||||||||||
|
||||||||||||||
which appear on each page. A page may show
a listing of many products with Quantity Desired text input boxes. You
can enter quantities for as many of the products that you wish to buy.
When you click on an "Update Cart" Button on that page, all of the your
items and their quantities will be updated in your "Shopping Cart". If
you want to see the items that are currently in your shopping cart,
simply click on the "Shopping Cart" text link that appears in the header
navigation bar on every page or the "View Cart" Button 
that appears on many pages. If
you wish to remove an item from your cart, simply enter zero for the
quantity desired and click on an "Update Cart" Button. To complete your
order and pay by credit card, simply go to the shopping cart and click
on the button marked "Proceed to Checkout". To start shopping,